Return & Refund Policy
Return & Refund Policy
Bootify™ wants you to feel confident in your purchase. If you are not fully satisfied, we offer a 30-day return policy starting from the date your order is delivered.
Eligibility
To qualify for a return:
• Item must be unused, clean, and in original condition
• Return request must be made within 30 days of delivery
• Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
• Used EMS pads
• Pads that cannot be restocked once opened
• Final sale items
Returns are only accepted for unused and unopened items.
For hygiene and safety reasons, opened or used EMS devices and pads are non-returnable.
If a product is defective or damaged upon arrival, we will gladly replace or refund it.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method within 3–7 business days.
Exchanges
We only provide replacements for items that arrive defective or damaged.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived defective.
How to Start a Return
Please email us at:
📧 support@bootifys.com We respond within 24–48 hours, Monday–Friday
Include:
• Order number
• Full name
• Reason for return
• Photos (if the product is defective or damaged)
Our support team typically responds within 24–48 hours.
Important Notes
• Returns are only accepted after the order has been delivered
• Orders still in transit cannot be canceled or refunded
• Used EMS devices cannot be returned due to hygiene regulations
• If your package does not arrive within the maximum delivery window, we will gladly offer a replacement or refund